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• Regional Customer Support Director, Logistics Manager, Technical Manager
- these are functions performed in the last twenty years of activity
• Rich experience and solid background in
- field technical support
- efficient and effective customer management and support
- technical management
- logistics management
- crisis solving
- products introduction
- factory-field-customers relations
- team building
- customer projects management
- suppliers’ terms and prices negotiations
• Carry a strong reputation of
- quality oriented
- problems eliminator
- achiever of technical and financial results
- energetic no-nonsense behaviour
- perfect human relations
- excellent response under stress
- tough and honest negotiator
- “will move mountains to keep a promise and the world to satisfy a customer”
• Bottom line
- a customer full-satisfaction oriented person
- an inspired partner or leader for the technical armies
- READY TO JOIN AND INTEGRATE IN ANY POSITION IN ANY HIGH-TECH ORGANIZATION FACING CHANGE DYNAMICS AND RAPID GROWTH IN A CHALLENGING ENVIRONMENT
...SOME ACCOMPLISHMENTS
• SCITEX¹ - CREATED IN EUROPE THE STRONGEST TECHNICAL SUPPORT TEAM OF ANY SCITEX SUBSIDIARY
After being nominated Technical Support Manager, my main goal became providing the best level of support the field organization and the home factory could get. After choosing carefully the members of my team, I forced heavy training upon them and built them into the world-wide accepted creators of knowledge and providers of solutions.
We developed about 10 technical informative publications of “hot-news” distributed and used world-wide, we provided “hot-fresh” information to R&D about machine problems and forced creation of solutions, we were the last line of support for any “hot-spot” customer or problem - everything is solvable was the message.
The presently used main and best service tool in Scitex (called TIC - Technical Information Center) is the result of our idea, after competing successfully inside the company against an Artificial Intelligence based support tool.
• SCITEX¹ - SAVED A DEAL WORTH MORE THAN 1 MILLION DM IN NORWAY
I was put in charge of sorting out the situation at a key Norwegian customer where a huge installation was stuck due to overselling, unfulfilled promises, non-existing equipment. The situation was blocked for the better part of a year.
After receiving some basic informative facts, I defined the key problems, organized meetings with all parties involved - Scitex top and technical management, customer top and technical management, Scitex R&D, distributor top and technical management, and pushed to definition of responsibilities and time-tables.
I developed close personal relationships with the customer’s key personnel, and in a few conclusive and focused meetings and technical visits we solved part of the problems, clearly defined and presented those that were unsolvable and the possible workarounds, and finally agreed on mutually acceptable payment terms. Solving this customer re-lit the whole Norwegian market for Scitex.
• SCITEX¹ - CREATED A SUPPORT ORGANIZATION RESPONSIBLE FOR THE SATISFACTION AND QUALITY OF ALL EXCLUSIVE DISTRIBUTORS
I put in place a “commando” type organization of 5 people, which supported about 15 independent distributorship organizations supporting a total of about 500 customers and about 20% of the Scitex Europe yearly sales. For comparison, the support organization serving the other 80% of the yearly sales counted about 250 people.
It was made possible due to the building of local (non-Scitex) infrastructure for the distributors, due to technical excellence, and due to our excellent human interface to the internal different Scitex departments. The goodwill and satisfaction created were immense.
I was responsible for an income budget of 5 million DM, which I achieved at a contribution level of around 50%, much more than any other regional support organization (the closest was about 40%, total customer support average was about 13%).
• ORBOTECH² - FORCED AN R&D EFFORT AND SOLUTION FOR A COMPLICATED PROBLEM HAUNTING A KEY ORBOTECH PRODUCT
As Plotters Technical Manager I mapped immediately the key problems facing the customers using this product. Several problems pointed in a certain common direction, and I defined it clearly as a need for R&D to work on.
I competed on R&D’s personnel heavily loaded schedule for a need which was pure service, was extremely uninteresting to homequarters, and was theoretically unsolvable due to key R&D (H/W and S/W) developers related to the product leaving the company several months earlier. The continuous focus, clear reporting, personal interraction and enforced co-operation lead finally to an incredible investment in S/W and H/W improvements, bringing this product presently to the same level of performance as all other Orbotech products.
• ORBOTECH² - ACHIEVED SAVINGS IN COST OF SHIPMENTS OF SPARE PARTS ON THE ORDER OF 40-50% (AVERAGE)
As a newly nominated Logistics Manager I identified several areas in need of improvement, amongst which a major one was shipments costs control. By limiting the number of suppliers, creating competition among the suppliers, changing company procedures and implementing several self-created control applications – the expenses plummeted dramatically For some services by as much as 85%.
¹ SCITEX - at its peak a 1 billion $ international company, market leader in supplying equipment to the pre-press industry: film imagesetters, direct-to-plate imagesetters, image workstations, colour scanners, image servers, RIP stations.
² ORBOTECH - a 300 millon $ international company, market leader in supplying equipment to the printed circuits industry: automatic optical inspection systems, imagesetters, direct imaging, CAM stations (joint venture).
...BUSINESS HISTORY
• NUR-Scitex Vision-HP NV (Europe)
- 2007-2013 European Key Accounts Technical Manager
- 2006-2007 European Operations Manager
• Indigo-HP NV (Europe)
- 2002-2006 European Technical Support Manager
- 2001-2002 Training Manager
• Orbotech SA (Europe)
- 1999-2001 Image and Process Support Manager
- 1997-1999 Plotters Line Support Manager and Logistics Manager
- 1996-1997 Plotters Line Support Manager
• Scitex SA Europe
- 1993-1995 Distributors Support Director
(Norway, Sweden, Denmark, Finland, Iceland, Turkey, Greece, Cyprus, Portugal, all East-Europe)
- 1984-1993 European Technical Support Manager/Director
- 1978-1984 Customer Support Specialist
(advancing from Field Engineer to Senior Specialist)
• Scitex Israel
- 1976-1978 Integration Engineer
• IAF Israel
- 1970-1976 technical manager tracking devices – radar, data logging, etc.
...EDUCATION
• Secondary
- 1962-1966 High School, Israel, Mathematics-Physics
Graduation: Baccalaureate
• University
- 1966-1970 Technion - Technological Institute of Israel, Haifa
Graduation: BSc Electronic Engineering
- 1974-1978 Technion - Technological Institute of Israel, Haifa
Graduation: MSc Electronic Engineering full studies but no thesis (due to assignment abroad by Scitex)
- 1987-1989 Boston University - Brussels subsidiary
Graduation: MBA
• Other
- 1978-2013 Different technical and general courses: Scitex, Ampex, Barco, Hewlett-Packard, Orbotech, Indigo, NUR,
Customer Satisfaction, etc
...ASSOCIATIONS MEMBERSHIP
• AFSM (Association of Field Service Managers)
• Israeli Engineers Association
• MENSA International
...REGULAR SUBSCRIPTIONS
• Electronic Design
...LANGUAGES
• Fluent: English - Hebrew - Roumanian
• Good: French - German
• Learning: Dutch
...HOBBIES
• do-it-yourself, various collections (books, stamps, records), visual basic programming
...PERSONAL DATA
• Name: Joseph FAYBISH
• Born: ZZZZ, Botosani, ROMANIA
• Nationality: Belgian
• Civil Status: XXXX
• Address/Tel: YYYY, BELGIUM
• Email: yossifaybish1_at_yahoo.com
• Personal Web: www.yossifaybish.com
...WHAT OTHERS SAY (copies of originals available upon request)
1978 ...he (the customer) was very enthusiastic about Yossi Faybish...
Dr. Dan Nichols, Sales Manager - Scitex Europe (Germany)
1979 ...I heard only good things about your integration, dedication and contribution...
Uzi Ish-Horowitz, General Manager - Scitex Corporate (Israel)
1980 ...we are going to need all your help which we know we can count on... your ideas and efforts are much appreciated...
Arthur Law, VP & EO - Scitex Corporate (Israel)
1981 ...Mr. Faybish really did his work with great interest and total dedication...
Jose Mitats, Owner - Virmit (Spain, customer)
1982 ...your work in the area of solving complicated problems at troubled customers was a major contribution to Scitex...
Jacob Rotschild, VP Customer Support - Scitex Europe (Belgium)
1983 ...I want to thank you... for the excellent work you have done in Thoroughly investigating, diagnosing and servicing... Advertiser...
Garry Reed, General Manager - Scitex Australia (Australia)
1984 ...Mr Peeters (customer) even said he would be ready to pay a flight ticket for Y. Faybish to come and repair them once and for all...
Avi Raby, Regional Service Manager - Scitex Europe (Belgium)
1985 ...please extend our thanks to... Y. Faybish... for... dedication and professional approach...
Larry Foley, Owner - Apex (England, customer)
1986 ...Yossi Faybish did an excellent job on site...
Jürgen Rehberg, Sales Director Engineering Systems - Scitex Europe (Belgium)
1987 ...thorough, hard working, talented...
Arie Rosenfeld, President & EO - Scitex Europe (Belgium)
1988 ...Yossi’s overall performance is excellent...
Uwe Brüns, VP Customer Support - Scitex Europe (Belgium)
1989 ...your kind attention and cooperation is most appreciated and is a great contribution...
Naoteru Komazaki, Service Manager - Scitex Nihon (Japan)
1990 ...I am glad you could care for our problem so soon...
Jan Wevling, System Manager - A/S Hjemmet (Norway, customer)
1991 ...it was encouraging for us to learn that such complicated problems... could be solved with the help of your group...
Avner Israeli, Service Manager - Scitex International (Israel)
1992 ...I thank you again for the help and cooperation...
Moshe Broudo, Color Applications Manager - R&D Scitex Corporate (Israel)
1993 ...thanks to your cooperation our visit was very successful...
Yoshimitsu Tojo, Sales Manager - Scitex Nihon (Japan)
1994 ...once again, Yossi Faybish is the person Hjemmet Mortensen needs...
Shimon Alon, Managing Director - Scitex Europe (Belgium)
1995 ...he then got us in contact with Yossi Faybish... it was like a miracle happened... there was a person we could trust, who cared about our business and was able to... solve our problems... always kept his word... it is much easier to do business with persons you trust...
Gudmundur Benediktsson, Technical Manager - ODDI (Iceland, customer)
1996 ...just to express my thanks at your latest initiative... your support and attitude are a tremendous help...
David Birnbaum, Product Line Manager - Orbotech Corporate (Israel)
1997 ... I very much appreciate the constructive input which you have given, which will help us to continue improving the company’s ability to provide more useful and reliable data...
John Matheson, Finance and Accounting Director - Orbotech Europe (Belgium)
1998 ... I wish to take the opportunity to say again to you and the whole logistic team that you have done very good work in 1997...
Ronen Zexer, VP Customer Support - Orbotech Europe (Belgium)
1999 ... it is a very impressive tool, very good job...
Reuven Losh, Regional Customer Support Manager - Orbotech Europe (Germany)
2000 ... hope that such support will continue into the distant future...
Mike Seal, Technical Manger - Stevenage (UK, customer)
2001 ... Yossi has shown the ability to handle all situations with a high degree of professionalism seldom found today, his composure does not change even under the greatest of stress and excellent abilities for problem solving whether they are of a technical or logistical nature...
Kevin Smith, Image Product Marketing Manager - Orbotech Europe (Belgium)
2002 ... to me you are and will always be a gentleman, someone who is straight, fair, intelligent and wise...
Kathy Jeuniaux, Receptionist - Orbotech Europe (Belgium)
2003 ... Yea!!! Yossi, I really enjoy working with you. I have heard very good things about you...
Teresa Patrick, Project Manager - HP Boise (USA)
2004 ... everything has been solved, thanks to Yossi!...
Muriel Laplume, Logistics Aministrator - Indigo Europe (Netherland)
2005 ... Thank you very much for a fast reply and a prompt fixing of our problem...
Lars Renneby, Service Manager - Visutech (Sweden)
2006 ... Thanks for the great work and leadership enabling IPEX to be a big success. We could never have done it without the service team and your leadership...
Alon Bar-Shany, General Manager - Indigo (Israel)
2007 ... I think we all worship the strength you gave to each of us...
Ghis Vandebosch, Competency Center Coordinator - Indigo Europe (Netherland)
2008 ... Simon... is very happy with the work you have done there and it now puts me in a good position to secure the FB6100 order tomorrow. Thanks again for your support...
Steve Lakin, Sales Executive - HP UK (UK)
2009 ... Thanks for all your hard work and well done!...
Nancy Janes, Country Manager - HP UK & Ireland (UK)
2010 ... One more piece of good news. Thanks to Yossi, we managed to...
Sameh Tadros, Regional Support Manager - HP CEE & MEA (Dubai)
2011 ... Fantastic Yossi!...
Jason Farr, Director - Fosco (UK, customer)
2012 ... the excellent job being led by Yossi is a benchmark for the future...
Pere Estañol, Support Manager - HP EMEA (Spain)
2013 ... we will miss your passion and professionalism, you are the "everything is possible"...
Marco Antonio Gonzalez, Competence and Installation Manager - HP EMEA (Spain)
2014 ... P R O F E S S I O N A L !...
Yevgeny Kagan, Team Leader Competence and Installation - HP EMEA (Germany)
2015 ... Thanks for taking ownership (which you are always ready to do) and following up the situation...
Keith Matthews, Director and Owner - Dennison Ltd. (UK)
2016 ... Thanks for your prompt support for the customer ... they did appreciate ... and they recognized our efforts...
Walter Nackaerts, General Manager - AVT Europe (Belgium)
2017 ... will of course be in touch as we will need your assistance on this project. Thank you for your assistance so far...
Alan O’Brien, Director of Technology - GPMI Ltd. (Ireland)
2018 ... I can see that a hard rocker never gets old!!! Good job and thanks for keeping delivering this big TCE!!...
Marco Antonio Gonzalez, Service Manager PWP & LFI - HP EMEA (Spain)
2019 ... You are a star...
Roy Milner, Managing Director and owner - Dennison Group (UK)
2020 ... Must say that (the engineer) was impressed and humbled to work with you...
Marat Braverman, EMEA & APJ Service Manager - Highcon (Israel)
2021 ... Excellent stuff, Yossi...
Eoin Honan, Managing Director - GPMI Ltd. (Ireland)
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